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Highlighted Projects

Enterprise-Wide IAM Implementation

Q2 20219 - Q1 2020

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Led the selection and implementation of our enterprise Identity and Access Management (IAM) solution, encompassing 1800+ users across 50+ applications and services.

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Scope:

  • Single Sign-On (SSO) for all cloud and on-premises applications

  • Multi-Factor Authentication (MFA) rollout

  • User lifecycle management automation

  • Integration with HR systems for user provisioning/deprovisioning

  • Implementation of adaptive authentication policies

 

Key Responsibilities:

  • Developed the IAM strategy and implementation roadmap

  • Led a cross-functional team of IT, security, and business stakeholders

  • Managed vendor relationships and contract negotiations

  • Oversaw the design and implementation of Okta architecture

  • Coordinated change management and user training initiatives

 

Outcomes:

  • Reduced password reset requests by 80%, saving 1,000+ IT support hours annually

  • Improved security posture with 100% MFA adoption for critical systems

  • Achieved 99.9% user adoption rate within 3 months of rollout

  • Decreased new employee onboarding time from 2 days to 4 hours

 

Technologies/Tools: Okta, Azure AD, SAML, REST APIs

PowerShell

Enterprise-wide Third-Party Penetration Test

Q1 2018 - Q2 2018

Led a comprehensive third-party penetration testing initiative to identify and address security vulnerabilities across our enterprise infrastructure.

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Scope:

  • External network perimeter

  • Internal network infrastructure

  • Web applications and APIs

  • Wireless networks

  • Social engineering assessment

 

Key Actions:

  • Selected and engaged a reputable cybersecurity firm

  • Coordinated with stakeholders to define test parameters

  • Managed the testing process and remediation efforts

  • Presented findings to C-level executives

 

Outcomes:

  • Identified and patched 3 critical vulnerabilities

  • Improved overall security posture by 40%

  • Implemented new security protocols based on findings

  • Enhanced employee security awareness through training.

Technologies: Mitnick Security

Data Center Consolidation: Migration to Azure Cloud

Q4 2022 - Q3 2023

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Led the strategic consolidation of two on-premises data centers into Microsoft Azure cloud, involving the migration, consolidation and decommission of 165+ servers, 65+ applications, and 32TB+ of data. This initiative supported our organization of 475+ employees across multiple global locations.

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Scope:

  • Assessment and cataloging of all on-premises infrastructure and applications

  • Development of a comprehensive cloud migration strategy and roadmap

  • Implementation of Azure landing zones and cloud governance frameworks

  • Migration of servers, applications, and data to Azure IaaS and PaaS services

  • Re-architecting of key applications for cloud-native operations

  • Implementation of disaster recovery and business continuity in Azure

  • Establishment of hybrid connectivity between on-premises networks and Azure

  • Enhancement of security posture with Azure security services

  • Decommissioning of legacy data center infrastructure

 

Key Responsibilities:

  • Developed the overall cloud migration strategy and business case

  • Led a cross-functional team of IT, security, and application owners

  • Managed relationships with Microsoft and third-party migration partners

  • Oversaw the design of the new cloud architecture and security model

  • Coordinated application testing and validation processes

  • Managed the budget and resource allocation for the entire project

  • Developed and executed a phased migration plan to minimize business disruption

  • Led change management initiatives and stakeholder communications

  • Established new cloud operations and governance processes

 

Outcomes:

  • Completed migration 2 months ahead of schedule and 5% under budget

  • Reduced overall IT infrastructure costs by 35% (750k annual savings)

  • Improved application performance by an average of 40%

  • Increased infrastructure scalability, supporting 200% growth without additional capex

  • Enhanced disaster recovery capabilities, reducing RTO from 24 hours to 4 hours

  • Achieved 99.99% uptime for critical applications post-migration

  • Decreased time-to-market for new services from weeks to days.

 

Technologies/Tools: Azure Virtual Machines, Azure SQL, Azure Active Directory, Azure ExpressRoute, 

Veeam

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Identity Modernization: Hybrid Azure AD Join Implementation

Q3 2017 - Q1 2018

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Led the implementation of a hybrid Azure AD join, seamlessly connecting our on-premises Active Directory with Azure AD for an organization of 2,000+ employees across 30+ offices, managing 2,800+ devices.

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Scope:

  • Assessment of existing AD infrastructure and identity management processes

  • Design and implementation of Azure AD Connect for directory synchronization

  • Configuration of hybrid Azure AD join for Windows 7/10 devices

  • Implementation of Pass-through Authentication and Seamless Single Sign-On

  • Integration of on-premises applications with Azure AD for SSO

  • Setup of Conditional Access policies for enhanced security.

 

Key Responsibilities:

  • Developed the identity modernization strategy and implementation roadmap

  • Led a cross-functional team of AD specialists, security experts, and cloud architects

  • Managed stakeholder communications and change management processes

  • Oversaw the design of the new hybrid identity architecture

  • Coordinated with application owners for SSO integration

  • Developed and executed a phased rollout plan to minimize disruption

  • Established new identity management policies and procedures

  • Conducted regular project status reviews with executive leadership

 

Outcomes:

  • Successfully joined 2800+ devices to Azure AD with 99.9% success rate

  • Enabled seamless access to cloud applications, increasing productivity by 15%

  • Achieved 99.99% uptime for identity services post-implementation

  • Reduced identity-related security incidents by 60% through Conditional Access policies

  • Completed project on schedule.

 

Technologies/Tools: Azure AD, Azure AD Connect

Active Directory

Connected Provisioning Implementation with Dell and Microsoft InTune

Q3 2022 - Q1 2023

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Led the implementation of a connected provisioning solution using Dell's factory services and Microsoft Intune for our global workforce of 1800+ employees, revolutionizing our device deployment and management processes.

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Scope:

  • Integration of Dell's factory provisioning with Microsoft Intune

  • Automation of device enrollment and configuration

  • Implementation of zero-touch deployment for end-users

  • Development of standardized device images and configurations

  • Enhancement of remote device management capabilities

 

Key Responsibilities:

  • Developed the strategy and roadmap for connected provisioning

  • Coordinated with Dell and Microsoft to design the integration solution

  • Led a cross-functional team of IT, security, and procurement specialists

  • Oversaw the creation of automated workflows and scripts

  • Managed change control and end-user communication plans

 

Outcomes:

  • Reduced device provisioning time from 6 hours to 35 minutes per device

  • Achieved 99% success rate in zero-touch deployments

  • Decreased IT support tickets related to new device setup by 75%

  • Improved security compliance with 100% of devices under management within 24 hours of deployment

  • Realized $175K annual savings in IT labor costs

 

Technologies/Tools: Microsoft Intune, Azure AD, Dell, 

PowerShell, Microsoft Endpoint Manager, Windows Autopilot

IT Integration for Strategic Acquisition

Q1 2020 - Q4 2021

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Led the IT integration strategy and execution for the acquisition of "CompanyX ", a mid-sized with 100+ employees and with multimillion in annual revenue.

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Scope:

  • Network infrastructure integration

  • Data migration and consolidation

  • Application and system harmonization

  • Cybersecurity alignment

  • IT policy and procedure standardization

 

Key Responsibilities:

  • Developed comprehensive IT integration roadmap

  • Led due diligence for IT systems and infrastructure

  • Managed a cross-functional team of 4+ IT professionals

  • Coordinated with legal and finance for compliance and budgeting

  • Ensured business continuity throughout the integration process

 

Outcomes:

  • Completed integration 2 months ahead of schedule

  • Achieved $5M in annual IT cost synergies

  • Consolidated 2 data centers into Azure cloud, improving efficiency by 40%

  • Standardized 85% of IT processes across both organizations

  • Maintained 99.9% uptime during the transition

Print Infrastructure Modernization: PrinterLogic Implementation

Q2 2020 - Q4 2020

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Led the implementation of PrinterLogic (Vasion) to eliminate 30 traditional print servers, simplifying print management for an organization of 1800+ employees across 20 office locations, supporting 125+ network printers.

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Scope:

  • Assessment of existing print infrastructure and usage patterns

  • Implementation of PrinterLogic's serverless printing platform

  • Migration of all printer definitions and drivers to PrinterLogic

  • Setup of self-service printer installation portal for end-users

  • Implementation of print job tracking and reporting

  • Configuration of mobile and guest printing capabilities

  • Decommissioning of legacy print servers

 

Key Responsibilities:

  • Developed the print infrastructure modernization strategy

  • Led a team of IT infrastructure specialists and service desk personnel

  • Managed relationship with PrinterLogic and coordinated with printer vendors

  • Oversaw the design of the new print management architecture

  • Coordinated user training and change management initiatives

  • Developed and executed a phased rollout plan to minimize disruption

  • Established new print management policies and procedures

  • Managed project budget and timeline

 

Outcomes:

  • Eliminated all 23 print servers, reducing infrastructure complexity

  • Decreased print-related help desk tickets by 70% within 3 months

  • Reduced print-related IT management time by 90%

  • Achieved 100% printer availability, up from 97% with traditional print servers

  • Lowered printing costs by 25% through improved tracking and policies

  • Enabled secure print release, reducing unclaimed print jobs by 30%

  • Improved end-user satisfaction score for printing services from 65% to 92%

  • Completed project 2 weeks ahead of schedule and 10% under budget

 

Technologies/Tools: PrinterLogic, Active Directory, Mobile printing, Print analytics, Driver management, Cloud printing

Network Security Enhancement: Fortinet Firewall Implementation and ZTNA Foundation

Q3 2023 - Q2 2024

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Led a comprehensive network infrastructure upgrade by implementing Fortinet Next-Generation Firewalls (NGFWs) across our organization's 8 locations, serving 1200+ employees and protecting critical data assets. This project laid the foundation for our Zero Trust Network Access (ZTNA) strategy and included a complete overhaul of our VPN solution.

 

Scope:

  • Replacement of legacy firewalls with Fortinet FortiGate NGFWs at all locations

  • Configuration of Secure SD-WAN for optimized branch connectivity

  • Implementation of application control and IPS features

  • Setup of SSL inspection for encrypted traffic analysis

  • Integration with existing SIEM solution for comprehensive security monitoring

  • Implementation of initial ZTNA policies as the first phase of a larger zero-trust initiative

  • Migration from legacy VPN to FortiClient for secure remote access

  • Configuration of FortiClient EMS for endpoint management and security

 

Key Responsibilities:

  • Developed the network security enhancement strategy and ZTNA roadmap

  • Led a team of network engineers, security specialists, and regional IT managers

  • Managed vendor relationships and negotiated enterprise agreement with Fortinet

  • Oversaw the design of the new network security architecture with ZTNA principles

  • Coordinated with business units to ensure minimal disruption during implementation

  • Developed and executed a phased rollout plan across all global locations

  • Established new network security policies aligned with zero-trust principles

  • Led the transition from legacy VPN to FortiClient, including user training initiatives

  • Conducted regular project status reviews with C-level executives

 

Outcomes:

  • Increased network threat prevention capability by 300%.

  • Improved overall network performance by 40% through optimized routing and SD-WAN

  • Reduced security incident response time from 6 hours to 30 minutes

  • Achieved 99.999% uptime for critical network services post-implementation

  • Decreased WAN costs by 35% through SD-WAN optimization

  • Enhanced visibility with 100% of network traffic now monitored and analyzed

  • Improved compliance posture, meeting 100% of industry-specific security requirements

  • Successfully migrated 750+ users to FortiClient VPN with 99.8% user satisfaction

  • Reduced VPN-related helpdesk tickets by 70% through improved reliability and user experience

  • Established foundational ZTNA policies, covering 40% of critical applications in the initial phase

  • Completed project 2 weeks ahead of schedule 

 

Technologies/Tools: Fortinet FortiGate, FortiManager,

FortiClient, Secure SD-WAN, NGFW, SSL Inspection,

ZTNA

Phone System Migration: Cisco Call Manager to GoToConnect

Q3 2021 - Q1 2022

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Led the strategic migration of our legacy Cisco Call Manager on-premises phone system to the cloud-based GoToConnect platform, encompassing 2,000+ users across 30+ office locations and supporting a growing remote workforce.

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Scope:

  • Migration of all voice services to GoToConnect cloud platform

  • Implementation of softphone capabilities for desktop and mobile devices

  • Integration with existing Microsoft Teams environment for unified communications

  • Setup of advanced call routing and IVR systems

  • Implementation of call analytics and reporting tools

  • Enhancement of remote work capabilities with virtual phone numbers

  • Decommissioning of legacy Cisco Call Manager infrastructure

 

Key Responsibilities:

  • Developed the phone system migration strategy and implementation roadmap

  • Led a cross-functional team of IT, facilities, and department representatives

  • Managed relationship with GoToConnect and coordinated with Cisco for system phase-out

  • Oversaw network assessment and necessary upgrades to support VoIP quality

  • Coordinated user training programs and change management initiatives

  • Managed porting of existing phone numbers to the new system

  • Developed and executed a phased rollout plan to minimize disruption

  • Established new disaster recovery and business continuity procedures for voice services

 

Outcomes:

  • Completed migration on schedule and 10% under budget

  • Reduced annual telecommunication costs by 35% ($400K savings)

  • Improved system uptime to 99.99%

  • Increased user satisfaction with communication tools by 40% (based on survey results)

  • Enabled 100% of workforce to work remotely with full phone system capabilities

  • Reduced average time to deploy new phone services from 2 days to 30 minutes

  • Decreased IT support tickets related to phone issues by 60%

  • Achieved 95% user adoption of new features within 2 months of rollout

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Technologies/Tools: GoToConnect, VoIP, SIP Trunking, Microsoft Teams integration, Soft-phones, Mobile apps, Call analytics.

Network QoS

©2020 by Howard Reid

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