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My Story

With years of experience leading teams and managing complex IT infrastructures, I am confident that my skills in strategic planning, team leadership, and IT operations will contribute positively to your organization.

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In my current role as Head of Infrastructure, IT Security, and End User Computing at Liberty Steel USA, I lead a team across multiple locations to ensure our IT systems align with business goals. I have successfully driven improvements in cybersecurity, data management, and cloud infrastructure, managing a significant annual budget while promoting operational efficiency. My leadership style is collaborative, focusing on fostering strong relationships and mentoring my team to enhance performance and achieve company objectives.

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Previously, as Sr. Director of IT Strategy & Architecture at Wilks Brothers LLC, I spearheaded strategic IT planning and guided mergers and acquisitions, ensuring seamless integration and operational success. My ability to lead diverse teams, manage high-impact projects, and maintain robust IT security protocols has been instrumental in delivering innovative solutions and cost-saving initiatives.

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Throughout my career, I have prided myself on being a problem-solver and a dynamic leader, always striving for operational excellence and the betterment of my team. I believe that my strong background in IT infrastructure, combined with my commitment to continuous improvement, would make me a valuable asset

​Strategic IT Leadership and Transformation

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As Head of Infrastructure, IT Security and End User Computing, led a comprehensive transformation of IT operations across multiple US locations, aligning technology initiatives with business goals and driving operational excellence.

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Key Initiatives:

  • Developed a detailed three-year target model for organization design, process optimization, and infrastructure modernization

  • Implemented and managed several outsourcing agreements to improve IT service delivery and efficiency

  • Established and governed an IT Review Board to align technology solutions with the organization's target operating model

  • Championed IT infrastructure strategy across US manufacturing sites, focusing on cloud platforms and cybersecurity (NIST)

  • Redefined the service desk following ITIL standards

  • Cultivated executive-level partnerships and mentored IT team to drive enterprise-wide change

 

Leadership Responsibilities:

  • Managed and led a diverse team of 9 direct reports across various IT disciplines

  • Oversaw teams stationed across the U.S. and India, ensuring effective coordination and collaboration

  • Developed and administered a $15M+ annual IT operating budget through strategic planning and resource allocation

  • Aligned technology initiatives with business goals to enhance infrastructure and service delivery

  • Drove systemic improvements and technological innovations to bolster business processes and operational excellence

 

Outcomes:

  • Successfully implemented a long-term strategic vision for IT operations and infrastructure

  • Improved IT service delivery and efficiency through strategic outsourcing

  • Enhanced cybersecurity posture across the organization

  • Streamlined IT processes and improved operational excellence

  • Achieved significant cost reductions through strategic initiatives and resource optimization

  • Fostered a culture of innovation and continuous improvement within the IT department

 

Key Skills: Strategic IT Leadership, Organizational Transformation, Budget Management, Team Leadership, Cloud Strategy, Cybersecurity, ITIL, Vendor Management, Process Optimization, Change Management

Data Strategy, Analytics, and Governance Leadership

Driving data-centric decision making across organizations

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Leveraged extensive IT leadership experience to develop and implement comprehensive data strategies, analytics capabilities, and governance frameworks. Focused on transforming raw data into actionable insights, enhancing decision-making processes, and ensuring data integrity and compliance across diverse business units.

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Key Initiatives:

  • Led the implementation of Power BI for advanced reporting and analytics

  • Oversaw data migration and consolidation during cloud transitions and M&A activities

  • Established data governance policies and procedures across multiple business units

  • Implemented data security measures to ensure integrity and compliance

  • Developed strategies for effective data management in complex, multi-industry environments

  • Championed data-driven decision making at executive levels

 

Analytics and Reporting:

  • Implemented Power BI for enhanced data visualization and business intelligence

  • Oversaw the development of custom analytics solutions for various business needs

  • Established KPIs and metrics for measuring IT and business performance

  • Led the integration of disparate data sources for comprehensive reporting

  • Facilitated the use of predictive analytics for strategic planning

 

Data Governance and Compliance:

  • Developed and implemented data governance frameworks across organizations

  • Ensured compliance with data protection regulations in various industries

  • Established data quality standards and monitoring processes

  • Implemented data lifecycle management policies

  • Oversaw data access control and privacy measures

 

Outcomes:

  • Enhanced decision-making processes through improved data analytics and reporting

  • Improved data quality and reliability across organizations

  • Streamlined data management processes, increasing operational efficiency

  • Ensured regulatory compliance in data handling across diverse business units

  • Facilitated data-driven strategies that contributed to business growth and cost savings

 

Skills & Technologies: Power BI, Data Migration, Data Governance, Business Intelligence, Data Security, Predictive Analytics, KPI Development, Data Quality Management, Data Privacy, Regulatory Compliance

Cybersecurity Management Excellence

Strategic leadership in IT security across diverse industries

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Demonstrated exceptional ability to develop and implement comprehensive cybersecurity strategies, ensuring robust protection of critical assets and data across complex, multi-industry environments. Expertise in aligning security measures with business objectives while maintaining regulatory compliance.

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Key Responsibilities:

  • Oversee IT security operations across numerous US locations and diverse industries

  • Actively monitored the IT landscape to preemptively address potential vulnerabilities

  • Enhanced cybersecurity, data integrity, and system resilience

  • Championed IT security strategy across manufacturing sites, aligning with NIST frameworks

  • Determined security protocols by evaluating business strategies and requirements

  • Responded to and investigated security incidents, providing thorough post-event analysis

 

Security Initiatives:

  • Implemented and maintained NIST-based cybersecurity frameworks

  • Established security protocols for cloud migrations (Azure, SaaS, PaaS)

  • Integrated security measures during mergers and acquisitions

  • Implemented advanced security analytics and monitoring solutions

  • Developed and executed security awareness training programs

  • Established incident response and disaster recovery procedures

 

Compliance and Risk Management:

  • Ensured compliance with industry-specific regulations across diverse business units

  • Conducted regular security audits and risk assessments

  • Implemented risk mitigation strategies aligned with business objectives

  • Managed security aspects of regulatory compliance (e.g., financial, manufacturing)

  • Developed and maintained security policies and procedures

 

Outcomes:

  • Significantly enhanced overall security posture across multiple organizations

  • Reduced security-related incidents and improved response times

  • Successfully integrated security measures during multiple M&A activities

  • Achieved and maintained compliance with relevant industry standards

  • Improved security awareness and culture throughout organizations

 

Skills & Technologies: NIST Frameworks, Risk Assessment

Incident Response, Cloud Security, Compliance Management, Security Auditing, Penetration Testing,

Security Information and Event Management (SIEM), Identity and Access Management, Network Security

Operational Excellence in IT Leadership

Driving efficiency, best practices, and continuous improvement

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Demonstrated consistent ability to optimize IT operations, implement industry-leading practices, and drive continuous improvement across diverse organizations. Focused on enhancing service delivery, streamlining processes, and aligning IT operations with business objectives to maximize efficiency and value.

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Key Initiatives:

  • Developed a detailed three-year target model for organization design and run process optimization

  • Implemented ITIL-based incident, request, and change management procedures

  • Redefined service desk operations following ITIL standards

  • Established and governed IT Review Board to ensure technology solutions aligned with target operating model

  • Led operational efficiency improvements across multiple US manufacturing sites

  • Implemented outsourcing agreements to improve IT service delivery and efficiency

 

Process Improvements:

  • Overhauled preexisting Service Desk and Application Support teams to streamline processes

  • Created specialized IT teams (Field Support, Service Desk, Server Operations, Network Operations) to align with larger IT organizations

  • Implemented continuous improvement methodologies across IT operations

  • Standardized hardware approval and adherence processes across the company

  • Developed and executed phased rollout plans to minimize business disruption during major changes

 

Performance Management:

  • Established KPIs and monitoring processes for IT service delivery

  • Implemented performance management systems for IT teams

  • Conducted regular performance reviews and provided mentoring to team members

  • Monitored response times for request fulfillment and incident response

  • Developed and tracked metrics for project delivery and budget adherence

 

Outcomes:

  • Improved inherited environment prone to near-weekly outages to 99% uptime

  • Reduced annual spend by over $3.5M through strategic changes and restructuring

  • Achieved 21% under budget in FY2020 through efficient resource management

  • Decreased print-related help desk tickets by 70% within 3 months in one project

  • Reduced time to deploy new phone services from 2 days to 2 hours

  • Consistently met or exceeded project timelines and budget targets

 

Skills & Methodologies:ITIL, Process Optimization, Service Management, Continuous Improvement, KPI Development, Performance Management, Change Management, Resource Optimization, Project Management, Budget Management

Digital Transformation Leadership

Driving organizational change through innovative technology solutions.

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Demonstrated exceptional ability to lead comprehensive digital transformation initiatives across diverse industries. Consistently leveraged cutting-edge technologies to revolutionize business processes, enhance operational efficiency, and drive competitive advantage.

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Key Transformation Initiatives:

  • Led migration from on-premises technology to cloud services (Azure, SaaS, PaaS)

  • Implemented Power BI for advanced reporting and analytics capabilities

  • Championed IT infrastructure modernization across US manufacturing sites

  • Executed data center consolidation and migration to cloud platforms

  • Implemented new branch technology model for enhanced resiliency, including wireless infrastructure and VoIP

  • Led the transition to a serverless printing platform, eliminating traditional print servers

 

Strategic Planning and Execution:

  • Developed detailed three-year target models for organization design and technology modernization

  • Created and implemented comprehensive technology roadmaps aligned with business objectives

  • Led cross-functional teams to execute complex digital transformation projects

  • Managed integration of diverse systems during mergers and acquisitions

  • Established IT Review Board to ensure technology solutions aligned with target operating models

 

Innovation and Modern Technologies:

  • Implemented cloud-based solutions to enhance scalability and flexibility

  • Leveraged AI and machine learning capabilities for advanced analytics and decision-making

  • Introduced modern collaboration tools to enhance workforce productivity

  • Implemented advanced cybersecurity measures to protect digital assets

  • Utilized IoT technologies to improve operational efficiency in manufacturing environments

 

Outcomes and Impact:

  • Significantly improved operational efficiency and reduced costs across organizations

  • Enhanced data-driven decision-making capabilities through advanced analytics

  • Improved system uptime from near-daily outages to 99% availability

  • Reduced annual IT spend by millions through strategic technology changes

  • Increased workforce productivity through implementation of modern digital tools

  • Improved customer experience through digitalization of services

 

Technologies & Concepts: Cloud Computing (Azure), SaaS/PaaS, Power BI, IoT, VoIP, Digital Workplace, Cybersecurity, Data Analytics, Agile Methodologies

Risk Management and Compliance Leadership

Ensuring robust risk mitigation and regulatory adherence across diverse industries.

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Demonstrated exceptional ability to develop and implement comprehensive risk management strategies and ensure compliance with diverse regulatory requirements. Consistently safeguarded organizational assets, data, and operations while adapting to evolving regulatory landscapes across multiple industries.

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Key Risk Management Initiatives:

  • Implemented NIST-based cybersecurity frameworks to enhance risk management

  • Actively monitored IT landscape to preemptively address potential vulnerabilities

  • Developed and executed disaster recovery and business continuity plans

  • Established and governed IT Review Board to ensure alignment of technology solutions with risk management objectives

  • Implemented advanced security measures during cloud migrations (Azure, SaaS, PaaS)

  • Led risk assessments and mitigation strategies during mergers and acquisitions

 

Compliance Management:

  • Ensured compliance with industry-specific regulations across 24 businesses in 17 diverse industries

  • Implemented ITIL-based processes to enhance compliance in IT service management

  • Oversaw compliance aspects of data protection and privacy regulations

  • Managed compliance requirements in highly regulated environments, including financial and manufacturing sectors

  • Developed and maintained comprehensive IT policies and procedures aligned with regulatory requirements

 

Security and Data Protection:

  • Enhanced cybersecurity, data integrity, and system resilience across organizations

  • Implemented multi-factor authentication and advanced access control measures

  • Oversaw security incident response and investigation processes

  • Implemented secure printing solutions to enhance document security

  • Led initiatives to secure cloud-based infrastructure and applications

 

Outcomes and Impact:

  • Significantly improved overall security posture and reduced vulnerabilities

  • Achieved and maintained compliance with relevant industry standards and regulations

  • Reduced security-related incidents and improved incident response times

  • Successfully navigated complex regulatory environments during M&A activities

  • Implemented robust disaster recovery capabilities, reducing potential downtime

  • Fostered a culture of risk awareness and compliance across organizations

 

Skills & Frameworks: NIST Cybersecurity Framework, ITIL,

Risk Assessment, Compliance Management, Disaster Recovery Planning, Data Protection, Security Incident Response, Regulatory Compliance, IT Governance,

Business Continuity Planning

Technology Infrastructure and Oversight Excellence

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Demonstrated exceptional ability to oversee, optimize, and innovate technology infrastructure across multiple organizations. Expertise in aligning infrastructure with business goals, implementing cutting-edge solutions, and ensuring robust security and performance.

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Key Responsibilities:

  • Oversaw IT Operations' strategic direction and operational efficiency across numerous US locations

  • Managed comprehensive IT services including servers, cloud infrastructure, virtualization, storage, networking, and security

  • Led data center consolidation and migration efforts to cloud platforms

  • Championed IT infrastructure strategy across manufacturing sites, focusing on cloud platforms and cybersecurity (NIST)

  • Developed and implemented strategic plans and technology roadmaps for world-class infrastructure

  • Executed disaster recovery planning and implementation

 

Infrastructure Innovations:

  • Migrated from on-premises technology to cloud services (Azure, SaaS, PaaS)

  • Implemented new branch technology model for enhanced resiliency, including wireless infrastructure and VoIP

  • Renovated corporate data center and developed strategy for Disaster Recovery facility

  • Instituted ITIL-based incident, request, and change management procedures

  • Integrated diverse systems during mergers and acquisitions

 

Security and Compliance:

  • Actively monitored IT landscape to preemptively address vulnerabilities

  • Enhanced cybersecurity, data integrity, and system resilience

  • Determined security protocols by evaluating business strategies and requirements

  • Responded to and investigated security incidents, providing thorough post-event analysis

  • Ensured compliance with industry-specific regulations across diverse business units

 

Outcomes:

  • Improved inherited environment from near-daily outages to 99% uptime

  • Reduced over $3.5M in annual spend through strategic technology changes

  • Achieved 21% under budget in FY2020 through efficient resource management

  • Successfully integrated IT infrastructures during multiple mergers and acquisitions

  • Established robust disaster recovery and business continuity procedures

 

Technologies: AzureCloud, SaaS/PaaS, Virtualization, VoIP,

Data Center Management, Network Infrastructure, Cybersecurity, ITIL, Disaster Recovery, Office 365

Power BI

IT Team Management Excellence

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Demonstrated exceptional ability to build, lead, and develop high-performing IT teams across various organizations and industries. Consistently fostered environments of innovation, continuous improvement, and professional growth.

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Key Achievements:

  • At Liberty Steel USA: Led a team of 9 direct reports across IT Architecture, Cloud, Security, Operations, Infrastructure, and Support

  • At Wilks Brothers LLC: Managed 9 direct and 14 indirect reports across 24 businesses in 17 diverse industries

  • At FTS International: Led Client Technology and Executive IT Support teams across multiple locations

  • Consistently improved team performance, reduced turnover, and increased employee satisfaction

 

Team Development Initiatives:

  • Implemented mentoring and coaching programs to promote professional and technical growth

  • Led IT Career Development initiatives, reducing turnover to below 7%

  • Introduced formal goals, objectives, and consistent performance reviews

  • Cultivated a culture of continuous improvement and innovation

  • Developed cross-functional teams and fostered collaboration across departments

 

Team Management Approaches:

  • Aligned team objectives with organizational goals and strategies

  • Implemented ITIL-based processes to improve team efficiency and service delivery

  • Managed geographically dispersed teams across the U.S. and India

  • Restructured IT departments to streamline processes and increase efficiency

  • Fostered a balance between strategic planning and hands-on involvement in technology deployment

 

Outcomes:

  • Improved inherited environment from near-daily outages to 99% uptime

  • Achieved high user adoption rates for new technologies and processes

  • Significantly reduced IT-related costs while improving service quality

  • Successfully integrated teams during mergers and acquisitions

  • Consistently met or exceeded project goals and timelines

 

Key Skills: Team Leadership, Talent Development, Performance Management, Cross-functional Collaboration, Change Management, ITIL Implementation, Employee Engagement, Organizational Restructuring, Mentoring, Global Team Management

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